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It Support Field Engineer |
| It Support Field Engineer IT Support Company based in Central London is looking to employ an IT Support field engineer to travel in and around Central London on a company scooter and provide 2nd line support to their clients. ROLES & RESPONSIBILITIES: * provide technical support and assistance via telephone, email, remote and on-site support * resolve escalated 2nd line support calls to client's queries and problems in a timely manner * diagnose and troubleshoot hardware and software issues * visit clients in and around Central London on company scooter * provide clear telephone and on-site support to non-technical users * assist in any other general tasks that may arise ESSENTIAL REQUIREMENTS: (APPLICANTS MUST HAVE…) * minimum of 18 months UK based commercial experience in IT support role * Hands on, day to day experience and technical knowledge of Windows 2000/2003 Servers and workstations, Active Directory, Exchange, ISA, TCP/IP in a multi-user environment * good fault diagnosis of hardware and software issues * comprehensive understanding of wired and wireless networking principles, firewalls, routers etc * UK driving licence (Do NOT apply if you only have international driving licence) * excellent customer facing skills, telephone manner, punctuality and timekeeping are of paramount importance * good communication (both verbal and written) and organisational skills * ability to prioritise calls and be capable of working under pressure SECONDARY REQUIREMENTS: * experience providing 3rd line support is an advantage * Knowledge and experience of supporting MAC computers (OS 9, OS X) is an advantage * friendly, patient, organised and assertive individual who can work as part of a team * MCP / MCSE level or higher Hours: 40 hour week (Mon to Fri: 9.30am til 6pm) Start Date: POSITION AVAILABLE IMMEDIATELY Salary: GBP21k to GBP28k depending on skills and experience If you fulfil the above requirements and wish to apply, send your CV's to vacancy@purplematrix.co.uk along with short covering letter outlining why you are the best person for the job an details of your current/last position (role & salary). You will only be contacted if your application has been short listed. If you are invited along for an interview you will be required to complete a 30 minute written test which will test your IT skills and experience Please do not contact us about any commercial services (especially recruitment agencies). Call: vacancy@purplematrix.co.uk |