User Support Worker
* Start Date: June 2007
* Leave: 28 days per annum pro rata
* Part-time (2-3 days a week): 9.30am-5.30pm
* Deadline for Applications: 14th May 2007
General Background:
GreenNet is a workers' collective, with a horizontal management structure. All staff are involved in decision making and strategic planning, and contribute to a friendly and supportive working environment.
We provide networking support to social justice organisations and activists, and take an active role in campaigns for the promotion of communication rights.
For more on GreenNet, see http://www.gn.apc.org
Duties:
* Answering user support queries by email, phone, and occasionally in person
* Giving advice on configuration of a variety of email programs, web browsers, FTP clients and dial-up connections on most versions of Windows and Mac OS
* Troubleshooting user website, email and connection problems
* Basic mail, web and DNS server systems administration on Linux
* Providing a link between users' online needs and service development at GreenNet
* Promoting and offering advice on GreenNet services
* Developing improved systems and processes for support and administration
* Maintaining the support section of the GreenNet web site and developing support materials
* Keeping abreast of ICT products and services monitoring markets and competitors
* Liaison with suppliers to provide best connectivity and services for users
* Liaising with the technical team to contribute to software and technical developments
* Outreach to the user community, overseeing printed materials, content and advertising exchanges
* Overseeing volunteers where necessary
* General contributions to the work of the collective (e.g. minute taking, planning, representing GreenNet in public, maintaining ethical policies, training)
Essential Skills:
* Good knowledge of the internet, email and related technologies
* Good troubleshooting skills
* Knowledge of most commonly-used email client programs (Outlook Express, Thunderbird, Eudora) and web browsers (Internet Explorer, Firefox)
* Good knowledge of PC operating systems (Windows 95 Vista, including NT) and Macs (Mac OS 8.5 to X)
* Knowledge of at least one programming language
* Interest and capacity for rapidly acquiring new technical skills
* A willingness to participate and contribute to the collective management of GreenNet
* A good service-orientated attitude and good telephone manner patience essential!
* Ability to explain complex technical information in a jargon-free way to people of wide-ranging abilities
* Understanding of the voluntary sector working environment
Desirable skills:
* Interest in communication rights, Open Source software, social justice and environmental issues
* Creativity and imagination in support, service development and skill sharing
* Linux systems administration skills
* Knowledge of networking (LAN, WAN, ADSL) and network troubleshooting
* Interest or experience in website development and programming
* Campaigning or project management experience
Application Requirements
Please send your CV and covering letter by E-mail to jobs@gn.apc.org, with 'User Support Vacancy' in the subject line
email: Null
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