Dutch Speaking Technical Support Representative
The Company:
Our client is an International company in the Software Industry with clients across the globe. They are currently recruiting for a Dutch speaking Technical Support Representative. The company is based in Belfast, Ireland.
The Role:
-Provide accurate support to customers by telephone or via email.
-Be able to recognize and diagnose technical problems, troubleshoot and provide accurate
Solutions.
-Adhere to process documentation to ensure consistency and quality.
-Proactively share knowledge and disseminate information to team members at a local and global basis.
-Work closely with other department staff.
-Be able to recognize when a sale could be done during a service call.
Candidate Profile:
-Candidates must be fluent in Dutch along with English.
-6 months in a customer service or technical support orientated role preferably within a
call centre environment.
-Strong organizational skills with the ability to multitask.
-Excellent communication skills.
-Accustomed to meeting deadlines and service level agreements.
-Proficient in the use of MS Office and Internet.
-Good understanding for technical questions.
-Sales experience is an advantage.
-Ensure highest quality is maintained towards the customers.
Salary/Additional Information:
The company offers a fantastic benefit package, Birthday holiday, pension, eye care provision, bonus structure, quarterly reward Company events. For those who are relocation the client offer a great relocation package. Salary is negotiable. Please state salary expectations in your application.
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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website and register your details.
Salary: £10000 - £20000 per annum + fantastic benefit package
Contact Name: Katarina Fors
Email: katarina@ilc-ltd.com
Phone: 020 8366 3798
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