Spanish speaking Customer Service Advisor
Reference: 423422
The Company:
Our client, a leading international company, is currently recruiting for a fluent speaker of Spanish to work as a Customer Service Advisor for their offices based in Northamptonshire. This role will be an temp to permanent role with a 3 month probationary period.
The Role:
-Performing a full security check, using appropriate questions for the individual programme
-Establishing needs of the caller using open questions and precise probing, demonstrating clear, steady, audible and confident speech
-Establishing the caller details by clarifying to confirm mutual understanding
-Actively listens, not interrupting customer, demonstrating emphatic listening skills through mirroring, pace style, sensory language, and the use of positive words and phrases
-Clarifies, repeats information especially numbers and spellings using the phonetic alphabet.
-Offers flexibility to customers by suggesting alternative actions.
-Handle objections independently, using positive language and finding alternative solutions.
-Tailors produce or service to suit needs and find alternatives
-Ensure the use of grammatically correct sentences, using appropriate business language in both written and oral contact with customers
-Ensure that all communication is logged efficiently and effectively into the Contact Management screens for tracking purposes
-Ensure that all member correspondence and completed query information is filed following the specified procedures
Candidate Profile:
-MUST HAVE ENGLISH AND SPANISH LANGUAGE SKILLS
-A minimum of 35 words per minute touch typing.
-Clear, audible and precise verbal communication.
-Accurate written communication skills to ensure correct spelling, grammar and sentence structure in customer correspondence
-Intermediate level of PC knowledge to include Word, excel and Email
-Ability to prioritise, plan and organise work to ensure that quality levels and customer satisfaction is achieved
-Ability to work within a team and interact effectively
-Ability to keep calm under pressure, remaining logical in their approach to problem solving whilst paying attention to detail
-Minimum GCSE level C or above (or equivalent) in English language and mathematics.
-Qualification in PC usage such as NVQ, RSA or GCSE]
Please note that applicants living outside a reasonable travelling distance will not be contacted, due to the urgent nature of the role.
Salary/Additional Information:
The salary for the role is £8.00 per hour (including holiday pay) and the work will involve Monday to Friday and the core hours will be between 8am - 8pm on a rotational basis.
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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website and register your details.
Salary: £8 per hour
Contact Name: Lucy Butterfield
Email: l.butterfield@ilc-ltd.com
Phone: 020 8366 3798