1st / 2nd Line Support Analyst ? (Helpdesk)
1st / 2nd Line Support Analyst ? (Helpdesk)
My client is looking for a 1st / 2nd Line Support Analyst (Helpdesk) to work in a busy but small 1st / 2nd line support team (Helpdesk) taking all calls and resolving issues as required.
The responsibilities of the 1st / 2nd Line support analyst (helpdesk) is to help resolve specific IT related problems within strict SLA's offering the business the highest standards of service. The client at this site is into ensuring the progression of all candidates and offer training and development and this role has been created by internal promotion.
The law firm is a top 60 law firm based in Central London. They are currently experiencing good growth within their core sectors and are widely Recognised as having one of the most friendly and down to earth environments in the business.
To be considered for the 1st /2nd Line Support Analyst - (helpdesk) you will need at least 6 months experience in a busy 1st line support team within a legal environment. You must have a great understanding of Microsoft applications, Blackberries, as well as legal applications for example, imanage, Interaction, Interwoven, CarpeDiem, Elite etc.
This opportunity offers a basic salary of £25 - 32,000 as well as 25 days a year holiday, training allowances and lots of other great benefits.
Salary: £25000 - £32000 per annum + Benefits
Contact Name: Ryan Darrington
Email: ryan.darrington.69594.559@zarak.aplitrak.com
Phone: 020 7539 0137