IT Administrator - ASAP
IT Services company based in London borders is seeking an IT Administrator to join their busy 1st Line Support Team. The applicant will be primarily responsible for handling the administration tasks of the team, which will include managing the tape library, maintaining the procedures and assisting with procurement and asset management.
You will also be responsible for monitoring the helpdesk system ? ensuring helpdesk calls are progressing in line with SLA's, conducting quality checks, chasing call owners for updates etc.
Although this is not a technical support role you will on occasion need to log calls from clients and deal with minor issues.
You will need a good balance of administration and customer service skills with some technical knowledge of IT. Experience and knowledge of Microsoft Windows and Microsoft Office together with excellent written and verbal communication skills is required.
A full clean driving licence will be required as regular journeys to an off-site tape storage facility will be necessary.
Sovereign Business Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Salary: £17500 - £18500 per annum
Contact Name: Biagio Gizzi
Email: bgizzi@sbr.uk.net
Phone: 020 8216 3333