Telephone Debt Collector Team Leader GBP26,000.00 Ote
Telephone Debt Collector Team Leader GBP26,000.00 Ote
Company Information
Financial Recoveries Limited (FRL) is a cash flow management company which was established four years ago. Currently based in Tolworth, the business assists its commercial clients with third party collections and its clientele ranges from sole traders to large, multinational companies, the debts pursued are 90% Commercial with a selection of Consumer debts, with 80% of the accounts pursued being UK accounts.
As selection of our clients include BBC Haymarket, Brand Events, Aon Premium Finance.
At FRL, we do not offer our clients a “one size fits all” debt recovery solution. With this in mind, we aim to offer a tailor-made service that best suits each client's requirements. Our goal is to identify, on an individual basis, the most effective method of debt recovery. This is achieved through our wide knowledge of the industry and by use of our specialist collections software which has been developed and updated over the past 4 years.
It is the intention of the Directors that the ideal candidate will progress to head up the collections department within the next 12 – 18 months, therefore please do not apply if you are not ambitious and not willing to work hard to increase your responsibility which will be reflected in your salary.
FRL is a fast growing, friendly and professional business which plans to expand further. It is licensed under the Data Protection Act 1998, by the Director General of Fair Trading under the Consumer Credit Act 1974 and regulated my the Ministry of Justice.
Purpose of Job
To recover overdue accounts that our portfolio of clients have been unable to collect, make suggestion of improvements to our collection procedure and to motivate, direct and oversee a small team of collectors.
Principal Responsibilities
1. To work the daily debtor lists.
2. To recover outstanding monies for clients using the telephone, fax, email, sms and letters.
3. To undertake reconciliation of accounts when required.
4. To escalate to legal proceedings as and when appropriate.
5. To create suggestions to improve the function of the department and assist with implementation of changes.
6. To offer guidance and support to less experienced members of staff.
7. Hold Daily meetings with team to address any questions and offer guidance.
8. To liaise with solicitors, clients, debtors, international agents as and when required.
9. To ensure that the database is kept up to date.
10. To provide reports to the Directors to show progress.
11. To undertake such other duties as may from time to time be required.
12. Recruitment for new members of the team
Requirements – Essential
2-3 years debt recovery experience or Legal side of Credit Control at supervisor level
Good people management
Confident proven collector
Assertiveness
Computer literacy
Confident telephone manner
Good written and verbal communications
Tenacity
Attention to detail
Organised
Team Player
Flexibility
Happy to work within a growing business
Desire to self develop
Requirements – Desirable
Understanding and/or experience of litigation and contract law
Fluency in a European language would be very desirable but not a necessity
Full UK drivers licence
ICM Qualifications
Salary will be up to GBP26,000.00 OTE (this could be increased for the right candidate), training package for ICM will be offered to the right candidate, subject to terms, expected salary after 3 years if you were to become manager of the team GBP35,000.00 ote.
Lastly please note that collections will only be via telephone and this job does not require any face to face collections.
Call: 0208 823 9050